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The Warm Glow of Hospitality: How Ushers Set the Tone for Events
When Mwangi stepped into the grand ballroom of a luxurious Nairobi hotel, he felt a wave of nervousness. It was his first corporate awards dinner, and the venue seemed overwhelming with its sparkling chandeliers and the hum of excited conversations.That’s when Anne, one of the ushers from Ushering Excellence, approached him with a radiant smile. “Good evening, sir. Welcome to…